Financial Capabilities | Hopelink Hopelink

Financial Capabilities

In response to social distancing requirements Hopelink Centers are closed to the public but still providing service remotely and food in pre-packed boxes. Call 425.869.6000 or your local Center for more information.

 Financial Capabilities

Worrying about money can affect every part of our lives; adding stress and keeping us from moving ahead.

If you feel overwhelmed by your financial situation and don't know where to go for help, look no further. Hopelink's Financial Capability program provides free tools and services to help you achieve your financial goals and make financial decisions that will help increase financial stability and long-term security.

Program options focus on gaining knowledge, developing skills, and accessing effective financial products and services:

Financial Coaching

Meet one-on-one with a trusted financial coach who cares about your financial goals and wants to help you reach them.

Financial Coaching is a personalized service where you can work with a coach to identify your financial goals and design an action plan to help you reach those goals. Your financial coach is there to guide you along the way by providing support, encouragement, accountability, and tools to help you address your most important financial priorities.

Financial coaching is directed by you and assisted by a trained professional. It is confidential, non-judgmental, and offered at no cost to you.

Financial Education & Online Learning

Access videos and online learning opportunities or attend a small group workshop on topics including budgeting, credit, banking, risk management and planning for your financial future.

Watch a video, help your kids learn about money, or attend a small group workshop on budgeting, credit, banking, and planning for times of financial uncertainty and hardships.


3 Ways to Build Credit

Dispute an Error on Your Credit Report

How Can I improve My Credit Score?

Money As You Grow: Tools to help teach kids about money

Express Credit Union Connections

Hopelink and Express Credit Union (ECU) have partnered to ensure their members and clients have access to the necessary tools to make informed decisions and achieve their financial goals. Hopelink staff can help connect clients to ECU to open savings and checking accounts, help members and nonmembers apply for loans, and answer basic banking questions. Community Tellers are also available onsite at events. Ask about ECU Connections at any of our centers or learn more at

Hopelink Financial Capabilities Resources & FAQ

How do I check my credit report?
You are entitled to a free credit report every 12 months from each of the three major consumer reporting companies (Equifax, Experian and TransUnion). Here’s how:
Online -
Phone - 1-877-322-8228
Mail - Download and complete the Annual Credit Report Request form and mail to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281

How can I learn more about building or rebuilding my credit?
There are many free and reliable resources to help you learn more about credit. Here are some of our favorites:
Consumer Financial Protection Bureau (CFPB) Learn and take action.
Federal Trade Commission (FTC) Know your rights and take action.
AnnualCreditReport.Com Order and understand your credit report.

I have debt that is past due and I don’t know what to do about it?
Debt collection issues are challenging and can be frightening. We wanted to provide some resources that can help you understand how debt collection works and what your rights are:
Washington State Department of Financial Institutions (DFI). Find a credit counselor to help you.
Consumer Financial Protection Bureau (CFPB) Know your rights and take action.

What is the best way to negotiate a settlement with a debt collector?
Before negotiating a settlement with a debt collector, learn about the debt and plan for making a realistic proposal. The Consumer Financial Protection Bureau (CFPB) suggests a three-step approach:

  1. Learn about the debt
  2. Plan for making a realistic repayment or settlement proposal
  3. Negotiate a realistic agreement with the debt collector

Learn more about negotiating a settlement from the CFPB.

How can I get started with budgeting and learning more about managing my finances?
Washington State Department of Financial Institutions offers information and resources to help you make the most of your money at

How can I protect myself from identity theft or scams?
While identity theft can happen to anyone, there are some things you can do to reduce your risk. If you think someone is using your personal information to open accounts, file taxes, or make purchases, visit to report and recover from identity theft. Looking for identity theft resources to share in your community? Visit

If you still have questions that have not been answered here, we encourage you to visit the Consumer Financial Protection Bureau’s website

Consumer Protections and Eduction

  • Consumer Financial Protections Bureau (CFPB):
    The CFPB is an independent agency of the US government responsible for consumer protection in the financial sector. The website provides educational information on financial topics and access to the federal consumer complaint network.

  • Washington State Attorney General
    The Attorney General's office acts as "the people's attorney". Through its website you can access consumer education information, resources, and file a consumer complaint on the state level.

  • Federal Trade Commission
    The FTC is the nation's consumer protection agency. The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace.

  • Washington State Department of Financial Institutions (DFI):
    The Washington State DFI regulates and examines a variety of state chartered financial services. The Department also provides education and outreach to protect consumers from financial fraud.

  • One-Stop Access to Financial Resources in King County

    The Financial Empowerment Network Seattle-King County (FEPN) is a network of agencies offering free or low-cost support to King County residents who want to understand more about their money, make good financial decisions, and have choices for savings and loans.

    • Banking
    • Credit and Credit Reports
    • Debt and Debt Collectors
    • Disability Resources
    • Immigrant and Refugee Resources
    • Legal Resources
    • Mortgage Assistance / Foreclosure Prevention
    • Reliable Financial Education Sites
    • Student Loans

    Legal Assistance with Money and Debt

    Washington LawHelp is a guide to free civil legal services for low-income persons and seniors in Washington. This site provides legal education materials and tools that give you basic information on a number of legal problems, and in some cases, detailed instructions and forms to help you represent yourself in court.

Contact Form

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.


  •   Service Center
  •   Housing

Hopelink Housing

  • Duvall Place - Duvall 8 Units
  • Avondale Park - Redmond 61 Units
  • Hopelink Place - Bellevue 20 Units
  • Kenmore Family Shelter - Kenmore 9 Units
  • Heritage Park - Bothell 15 Units